Shipping policy
KYLINE CLOTHING — SHIPPING POLICY
Last updated: 1 October 2026
At KYLINE Clothing, we aim to provide a smooth and reliable delivery experience. Please read the information below regarding processing, shipping and delivery of your order.
ORDER PROCESSING
Once your order has been successfully placed, you will receive an order confirmation by email.
Our products are fulfilled through our manufacturing partner. Orders may require production and processing before they are dispatched.
Please ensure that all delivery and contact information provided at checkout is correct.
ESTIMATED DELIVERY TIME
Our usual estimated delivery time is approximately 7 days from the date your order is placed.
This includes the normal processing, manufacturing and delivery timeframe for most orders.
Please note that 7 days is an estimate and is not a guaranteed delivery date.
Delivery may occasionally take longer during:
- Busy periods
- Product launches
- Sales and promotions
- Weekends and bank holidays
- High manufacturing demand
- Courier delays
- Severe weather or other circumstances outside our reasonable control
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
UK DELIVERY
We deliver throughout the United Kingdom.
Available delivery options and applicable shipping charges will be displayed at checkout before you complete your purchase.
SHIPPING COSTS
Shipping charges, if applicable, are calculated and displayed during checkout.
The total cost of your order, including any applicable delivery charge, will be shown before you complete payment.
KYLINE Clothing may occasionally offer free delivery promotions. Any minimum spend or other conditions will be stated as part of the promotion.
ORDER TRACKING
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please allow time for tracking information to become active after receiving your dispatch confirmation.
DELIVERY DELAYS
While most orders should arrive within approximately 7 days, occasional delays can happen.
If your order has not arrived within the expected timeframe, please contact us at:
Please include your full name and order number so we can investigate your delivery.
INCORRECT DELIVERY ADDRESS
Customers are responsible for ensuring that their delivery information is correct before completing an order.
If you notice an error in your delivery address after placing your order, please contact us immediately at kylineclothing638@gmail.com.
We will try to update the address before the order is processed or dispatched, but we cannot guarantee that changes will be possible.
LOST OR MISSING ORDERS
If you believe your order has been lost or your tracking information shows an unexpected delivery issue, please contact us.
We will investigate the issue with our manufacturing or delivery partner and work with you to find an appropriate solution.
Your statutory consumer rights are not affected.
DAMAGED OR INCORRECT ORDERS
Please inspect your order when it arrives.
If you receive an item that is damaged, faulty or different from what you ordered, contact us as soon as possible at:
Please provide your order number, details of the issue and photographs where appropriate.
We will investigate and arrange an appropriate solution in accordance with your consumer rights and our Returns & Refund Policy.
MULTIPLE PACKAGES
If you order multiple products, your order may occasionally be shipped in more than one package.
This means that some products may arrive separately or on different days.
Where available, separate tracking information may be provided.
INTERNATIONAL SHIPPING
Where international shipping is available, eligible destinations, estimated delivery times and shipping costs will be displayed during checkout.
International orders may take longer than our usual UK delivery timeframe.
Depending on the destination, customers may also be responsible for applicable customs duties, import taxes or other charges imposed by their local authorities.
RETURNS & REFUNDS
Returns and refunds are handled separately under our Returns & Refund Policy.
Please review our Returns & Refund Policy for information regarding our 30-day returns policy, exchanges, faulty products and refunds.
CONTACT US
If you have any questions regarding your order, shipping or delivery, please contact:
KYLINE Clothing
Email: kylineclothing638@gmail.com
Please include your order number when contacting us regarding an existing order so we can assist you as quickly as possible.
